Contact Representative

What the Numbers Say About Contact Representative

Federal agencies employ 36,864 people in the Contact Representative occupation (OPM code 962), accounting for 1.6% of the total federal civilian workforce of 2,289,472 for the March 2025 reporting window. Headcount in this occupation moved down by -1.6% versus the prior period, a useful gauge for job seekers on USAJOBS trying to assess whether this role is expanding government-wide or contracting under hiring freezes and attrition.

Contact Representative pays $60,188 per year on average, 45.2% below the $109,869 federal civilian average, after moving up 3.4% from the prior period (a broad shift as locality pay tables and grade-level adjustments moved through the workforce). Employees in this role stay an average of 7.9 years, a comparatively short average tenure, which can reflect faster turnover, a competitive private-sector alternative, or a newer program still building up its workforce.

The Legal and Kindred Group family (code 9) groups Contact Representative together with 17 other related occupations across the federal government. Candidates browsing USAJOBS for Contact Representative postings should also review these sibling occupations, since federal hiring managers often cross-post positions across closely related codes when recruitment is difficult. All figures here come directly from OPM FedScope Employment Cubes, the same official source referenced in federal workforce planning, budget justifications, and GAO reports.

Within the Legal and Kindred Group family, Contact Representative is one of the top 18 occupations by headcount (#2), accounting for 27.6% of the family's combined 133,580 employees. Its average salary ranks in the bottom half (6th percentile) of pay among Legal and Kindred Group occupations.