Contact Representative
Drawn directly from OPM FedScope (June 2026), this page tracks headcount, average salary, tenure, and pay comparison for the Contact Representative occupation series (code 0962).
The verdict
In the Legal and Kindred Group family, Contact Representative counts 29,201 employees, a major federal occupation at 1.5% of the federal civilian workforce, and headcount declined 2.0% from the prior period; pay averages $64,454, which pays below the federal-wide $117,339.
- Employees
- 29,201
- Share of workforce
- 1.5%
- Avg salary
- $64,454
- Avg tenure
- 9.3 yrs
FedScope read on Contact Representative (dense series)
Federal agencies employ 29,201 people in the Contact Representative occupation (OPM code 0962), accounting for 1.5% of the total federal civilian workforce of 1,953,300 for the June 2026 reporting window. Headcount in this occupation moved down by -2.0% versus the prior period, a useful gauge for job seekers on USAJOBS trying to assess whether this role is expanding government-wide or contracting under hiring freezes and attrition.
Contact Representative pays $64,454 per year on average, moving up 0.3% from the prior period (a small shift, within the range of normal year-to-year rounding rather than a broad pay-table change). Employees in this role stay an average of 9.3 years, a mid-length average tenure, reflecting a mix of career employees and those who transfer or exit mid-career.
The Legal and Kindred Group family (code 09) groups Contact Representative together with 17 other related occupations across the federal government. Candidates browsing USAJOBS for Contact Representative postings should also review these sibling occupations in the Legal and Kindred Group family.
Within the Legal and Kindred Group family, Contact Representative is one of the top 18 occupations by headcount (#2), accounting for 26.3% of the family's combined 110,958 employees. Its average salary ranks in the bottom half (6th percentile) of pay among Legal and Kindred Group occupations.
Salary context · lean-pay series
How Contact Representative pay compares to the federal average of $117,339
Occupation Average
$64,454
Federal Average
$117,339
vs. Federal Avg
-45.1%
Where Contact Representative ranks on lean federal pay
Its average salary of $64,454 is higher than 19% of federal occupation series (102 of 541). The highlighted bar marks where Contact Representative sits in the federal pay distribution.
Average-salary distribution across all 541 federal occupation series; Contact Representative ranks higher than 19%.
Related Occupations in Legal and Kindred Group
10 other occupations in the same family
| Occupation | Employees | Avg Salary | Avg LOS |
|---|---|---|---|
| General Attorney | 35,986 | $177,921 | 13.6 yrs |
| Veterans Claims Examining | 18,099 | $92,511 | 13.3 yrs |
| General Legal and Kindred Administration | 8,711 | $82,876 | 12.3 yrs |
| Paralegal Specialist | 5,165 | $107,719 | 15.8 yrs |
| Legal Assistance | 3,326 | $69,159 | 12.5 yrs |
| Hearings and Appeals | 3,231 | n/a | 15.9 yrs |
| Passport and Visa Examining | 2,035 | $92,682 | 11.3 yrs |
| Legal Instruments Examining | 1,261 | $73,021 | 11.7 yrs |
| Administrative Law Judge | 1,189 | $208,642 | 20.7 yrs |
| Claims Assistance and Examining | 925 | $67,330 | 18.9 yrs |
Nationwide peers near this dense headcount
Two peer sets for Contact Representative outside the Legal and Kindred Group family, on headcount and average salary axes that vary across all OPM occupation series.
Similar dense headcount
Nearest employee counts in other occupation families (29,201 here).
Similar lean average salary
Nearest average salaries in other occupation families ($64,454 here).
Key takeaways
- Contact Representative pays below the federal average by 45.1% ($64,454 vs $117,339 federal-wide), at the 19th percentile for pay among 541 tracked occupation series.
- A major federal occupation by headcount: 29,201 employees, 1.5% of the federal civilian workforce, and headcount declined 2.0% from the prior period.
- According to OPM FedScope June 2026, Contact Representative ranks #14 of 663 federal occupation series by headcount (the same employee_count ordering as our occupations directory).
- Within the Legal and Kindred Group family, Contact Representative is one of the top 18 occupations by headcount (#2), accounting for 26.3% of the family's combined 110,958 employees.
OPM FedScope and Federal Workforce Data figures are federal civilian headcounts, average salaries, and length-of-service statistics - not job-quality scores, hiring advice, or a live vacancy listing. A larger or higher-paid agency is not a better employer.