Contact Representative
Drawn directly from OPM FedScope (June 2026), this page tracks headcount, average salary, tenure, and pay comparison for the Contact Representative occupation series (code 0962).
The verdict
In the Legal and Kindred Group family, Contact Representative counts 29,201 employees, a major federal occupation at 1.5% of the federal civilian workforce, and headcount declined from the prior period; pay averages $64,454, which pays below the federal-wide average.
- Headcount change
- -2.0%
- Pay change
- +0.3%
- Avg tenure
- 9.3 yrs
- Rank in family
- #2 of 18
FedScope read on Contact Representative (dense series)
On pay, the move between reporting periods was a small shift, within the range of normal year-to-year rounding rather than a broad pay-table change. On length of service, this series shows a mid-length average tenure, reflecting a mix of career employees and those who transfer or exit mid-career. Headcount moved down versus the prior period, a useful gauge for job seekers on USAJOBS trying to assess whether this role is expanding government-wide or contracting under hiring freezes and attrition.
The Legal and Kindred Group family (code 09) groups Contact Representative together with 17 other related occupations across the federal government. Candidates browsing USAJOBS for Contact Representative postings should also review these sibling occupations in the Legal and Kindred Group family. Across the Legal and Kindred Group family, 110,958 employees work in 18 occupations; Contact Representative is 26.3% of that headcount. Its average salary ranks in the bottom half (6th percentile) of pay among Legal and Kindred Group occupations.
Salary context · lean-pay series
How Contact Representative pay compares to the federal average
Occupation Average
$64,454
Federal Average
$117,339
vs. Federal Avg
-45.1%
Where Contact Representative ranks on lean federal pay
Contact Representative earns more on average than 19% of federal occupation series (102 of 541). The highlighted bar marks where Contact Representative sits in the federal pay distribution.
Average-salary distribution across all 541 federal occupation series; the highlighted bar marks Contact Representative.
Related Occupations in Legal and Kindred Group
10 other occupations in the same family
| Occupation | Employees | Avg Salary | Avg LOS |
|---|---|---|---|
| General Attorney | 35,986 | $177,921 | 13.6 yrs |
| Veterans Claims Examining | 18,099 | $92,511 | 13.3 yrs |
| General Legal and Kindred Administration | 8,711 | $82,876 | 12.3 yrs |
| Paralegal Specialist | 5,165 | $107,719 | 15.8 yrs |
| Legal Assistance | 3,326 | $69,159 | 12.5 yrs |
| Hearings and Appeals | 3,231 | n/a | 15.9 yrs |
| Passport and Visa Examining | 2,035 | $92,682 | 11.3 yrs |
| Legal Instruments Examining | 1,261 | $73,021 | 11.7 yrs |
| Administrative Law Judge | 1,189 | $208,642 | 20.7 yrs |
| Claims Assistance and Examining | 925 | $67,330 | 18.9 yrs |
Nationwide peers near this dense headcount
Two peer sets for Contact Representative outside the Legal and Kindred Group family, on headcount and average salary axes that vary across all OPM occupation series.
Similar dense headcount
Nearest employee counts in other occupation families (29,201 here).
Similar lean average salary
Nearest average salaries in other occupation families ($64,454 here).
Key takeaways
- Place Contact Representative pay in context with the pay-rank chart above, then compare it with another occupation.
- Turn an average salary into a grade: the GS pay grade tables show how grades and steps map to pay.
- Browse the Legal and Kindred Group family occupations in the table above, or search current Contact Representative postings on USAJOBS.
OPM FedScope and Federal Workforce Data figures are federal civilian headcounts, average salaries, and length-of-service statistics - not job-quality scores, hiring advice, or a live vacancy listing. A larger or higher-paid agency is not a better employer.